Important: The instructions below apply to standard HP (Hewlett-Packard) series printers. Always disconnect power cables before reaching inside internal paper paths or hardware assemblies.
Recommended Resolution Steps
- 1
Press the power button to shut down the printer, then unplug the AC power cord for safety.
- 2
Lift the cartridge access cover and shine a flashlight along the carriage rail to spot any jammed paper.
- 3
Gently nudge the printhead carriage left and right to confirm it glides across the rail without resistance.
- 4
Inspect the input tray, output bin, and rear duplex cleanout door, pulling any stuck sheets out slowly with both hands.
- 5
Close all access doors securely, reconnect the power cable, and print a test sheet to verify normal operation.