Important: The instructions below apply to standard HP (Hewlett-Packard) series printers. Always disconnect power cables before reaching inside internal paper paths or hardware assemblies.
Recommended Resolution Steps
- 1
Verify that your printer is powered on and connected to the same Wi-Fi network or USB port as your computer.
- 2
Open Windows Settings > Bluetooth & devices > Printers & scanners, select your HP model, and click 'Open print queue'.
- 3
Under the 'Printer' dropdown menu, make sure 'Use Printer Offline' and 'Pause Printing' are both unchecked.
- 4
Open Windows Services (services.msc), locate 'Print Spooler', right-click it, and choose 'Restart'.
- 5
Reserve a dedicated static IP address for the printer in your router settings and add it via a Standard TCP/IP Port.